Retrieving your username is very simple; It is your email address. To find your password, click on "Login" at the top of the home page, and on the identification page click on Forgot your password ?. We will send the password to your email address.
10 € discount on your first purchase! Code: #welcome
Retrieving your username is very simple; It is your email address. To find your password, click on "Login" at the top of the home page, and on the identification page click on Forgot your password ?. We will send the password to your email address.
Identify yourself in your "My Account" space with the help of your email address and password, to modify the account information.
No. You can make your purchase as a guest, although we recommend you to be registered so that you do not have to enter your details in each purchase and be able to track your order
Your cart is at the top of the home page. By clicking on "My cart", the detailed recapitulative of your order immediately appears.
You can place an order online 24 hours a day, every day of the week. Once you have selected the products in the cart you must:
Our prices are indicated with VAT.
We accept most credit and debit cards. You can pay with Visa, mastercard. Maestro, visa electron, american express, euro6000, and also with Paypal, Iupay, bank transfer or finance your payment with Sequra or pay after receiving your order with Pay Later.
Send an email to customerservice@inukhome.com indicating the reference in letters of your order and we will send it to you as soon as possible
It depends on the progress of the order. You must contact the Customer Service Department, with your order reference.
You can check the detail of your order, but also the one of your previous orders, in your account, in the "My orders" section. You can also check your invoices and print them.
Inuk Home takes the security of payments and the confidentiality of the data that our customers communicate to us very seriously. Therefore, the site uses an encrypted SSL (Secure Socket Layer) payment mode that guarantees the encryption of bank data at the moment they circulate through the network, that is, they are totally encrypted so that they can not be read. The SSL Certification Code is indicated by a logo on our website.
The first thing you should do is check the validity of your promotional code. Each person can use a code only once and can not be reimbursed. The codes can not be accumulated. If you have a promotional code of Inuk Home, you can indicate us by accessing the cart in the "Promo Code" area. To benefit from the code you must enter the code with the symbol # followed by the word in lowercase letters and click on "OK".
The products are available as long as they are in the stock of Inuk Home or our suppliers have them available. The availability of a product appears on the product page or at the time of the recapitulative cart: for example "48 h", "5 to 10 days", "2 to 3 weeks" ... However, availability may vary in the same day depending on the level of sales If Inuk Home can not obtain the product you have ordered from its suppliers, we promise to inform you as soon as possible.
In principle, orders shipped before 11am are managed the same day. However, the time of management and preparation of an order may be longer, depending on the articles it may take between 1 and 2 working days. As soon as your order is ready to be sent, we will send you a confirmation email; From that moment you must take into account the deadlines of the carriers.
We offer a great variety of transport and parcel agencies according to the volume of the purchase and destination. We work with the best companies in the sector.
Inuk Home ships mainly to Spain, Andorra, Corsica, Monaco and Europe. We can also ship to the rest of the world. To know the conditions, terms and shipping costs in a certain country, you can contact our Customer Service.
The shipping costs are calculated automatically depending on the place to which they are sent, the weight and the total volume of the items ordered, so that the price is as fair as possible. For each order, we indicate the exact amount of expenses that you must pay once you have indicated the delivery address and the mode of transport selected, always before you validate your order.
In your account, in the "My Orders" section, you can follow the status of your order at all times, from its preparation in our warehouses to its delivery at the address you have communicated to us.
For a shipment to Europe, the products available in stock are sent within a period of between 1 and 5 business days.
For a shipment to another country in the world, please contact our Customer Service.
For items not immediately available, the period of availability of the product is indicated in the product file. At that time, we must add the shipping period of the carrier.
The carrier will contact you to arrange a new delivery up to two more times.
In case of problem at the time of delivery, please contact our after-sales service as soon as possible, to report any anomaly, to customerservice@inukhome.com indicating the order reference, date of delivery and images of the defect.
If the package shows visible damage to the exterior or the objects sound broken, please do not collect and write down the delivery note that is broken or defective.
As soon as we receive your return and it has been validated in our warehouse, you will receive a confirmation of the return by email. Then, Inukn Home has a period of 7 days to make the refund effective.
You have a legal term of 14 days from the receipt of the goods to indicate your intention to return the product as well as the reason for the return. You can make the return request by sending an email to customerservice@inukhome.com and we will indicate the steps to follow. The return costs are free only in Spain.
All products purchased in Inuk Home can be returned, except those that indicate otherwise. The returned products must be intact, in perfect state of resale, in their original packaging. They must not have been used, nor have they suffered any deterioration, however minimal, and they must be in a perfect state of cleanliness. Any product damaged, incomplete, or whose packaging is damaged, will not be subject to return or refund.
The first thing you must do is identify yourself with your email and your password in the "My Account" section, or create an account if you are not already registered. In "My Account", click on the link "My list of gifts." Indicate a name for your list and it will be created automatically You can now add to your list the articles that you like.
Once you have created your list of gifts, in "My Account" click on the link "My list of gifts" after the name you have given to your list. In this way you will discover all the articles you have selected. Then click on "Send this list" and indicate the email addresses of the friends or family to whom you want to send the gift list, then click on "Send".
You can create as many gift lists as you want. Special occasions, birth, birthday or party ...
No, the gift list creation service is a totally free service.
You can send us your suggestions and comments by contacting us through our customer service address: customerservice@inukhome.com
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