I FORGOT MY PASSWORD / USER

Retrieving your username is very simple; It is your email address. To find your password, click on "Login" at the top of the home page, and on the identification page click on Forgot your password ?. We will send the password to your email address.

HOW TO CHANGE THE DATA IN MY ACCOUNT?

Identify yourself in your "My Account" space with the help of your email address and password, to modify the account information.

DO I HAVE TO REGISTER ME WHEN MAKING A PURCHASE?

No. You can make your purchase as a guest, although we recommend you to be registered so that you do not have to enter your details in each purchase and be able to track your order

WHERE IS THE CART OF MY ORDER FOUND?

Your cart is at the top of the home page. By clicking on "My cart", the detailed recapitulative of your order immediately appears.

HOW DO I PURCHASE IN INUK HOME?

You can place an order online 24 hours a day, every day of the week, or by phone by calling our Customer Service at + 34 854 804 071, Monday through Friday, except holidays, from 09.00 to 17.00 h. Once you have selected the products in the cart you must:

  • Clearly identify the selected products with the options of color, size ... indicated on our website
  • indicate the desired quantity;
  • Identify yourself through the Client number and the password that are strictly personal or making the purchase as a guest.
  • to indicate in a precise way the necessary data for the delivery, in particular the exact address as well as restrictions of accessibility of the place of delivery (block, floor, access code, etc.);
  • indicate the delivery mode;
  • read and accept the general conditions of sale; and finally indicate the chosen mode of payment
  • Once you have chosen a payment method, you can start the online payment of the order in the encrypted interface, which will formalize the sale contract firmly and definitively.
  • To add the items to the cart, click on the items you like, and the descriptive sheet of the article automatically appears, in which you must select among the different options of size, color and quantity desired. Then click on "Add to cart" and the article will appear directly on it. At all times, you can access your cart at the top of the home page.

DO THE PRICES INCLUDE VAT?

Our prices are indicated with VAT.

HOW DO I PAY MY ORDER?

We accept most credit and debit cards. You can pay with Visa, mastercard. Maestro, visa electron, american express, euro6000, and also with Paypal, Iupay, bank transfer or finance your payment with Sequra or pay after receiving your order with Pay Later.

I NEED MY ORDER INVOICE

Send an email to customerservice@inukhome.com indicating the reference in letters of your order and we will send it to you as soon as possible

I HAVE BEEN WRONG, I WOULD LIKE TO MODIFY OR VOID THE ORDER IN PROGRESS. IT'S POSSIBLE?

It depends on the progress of the order. You must contact the Customer Service Department, with your order reference.

CAN I CONSULT THE DETAIL OF MY ORDER?

You can check the detail of your order, but also the one of your previous orders, in your account, in the "My orders" section. You can also check your invoices and print them.

ARE THE PAYMENTS SECURE?

Inuk Home takes the security of payments and the confidentiality of the data that our customers communicate to us very seriously. Therefore, the site uses an encrypted SSL (Secure Socket Layer) payment mode that guarantees the encryption of bank data at the moment they circulate through the network, that is, they are totally encrypted so that they can not be read. The SSL Certification Code is indicated by a logo on our website.

HOW CAN I USE MY PROMOTIONAL CODE?

The first thing you should do is check the validity of your promotional code. Each person can use a code only once and can not be reimbursed. The codes can not be accumulated. If you have a promotional code of Inuk Home, you can indicate us by accessing the cart in the "Promo Code" area. To benefit from the code you must enter the code with the symbol # followed by the word in lowercase letters and click on "OK".

HOW DO I KNOW IF THE PRODUCTS ARE AVAILABLE?

The products are available as long as they are in the stock of Inuk Home or our suppliers have them available. The availability of a product appears on the product page or at the time of the recapitulative cart: for example "48 h", "5 to 10 days", "2 to 3 weeks" ... However, availability may vary in the same day depending on the level of sales If Inuk Home can not obtain the product you have ordered from its suppliers, we promise to inform you as soon as possible.

HOW MUCH TIME WILL MY ORDER BE SENT?

In principle, orders shipped before 11am are managed the same day. However, the time of management and preparation of an order may be longer, depending on the articles it may take between 1 and 2 working days. As soon as your order is ready to be sent, we will send you a confirmation email; From that moment you must take into account the deadlines of the carriers.

WHAT METHODS OF SHIPPING DO YOU HAVE?

We offer a great variety of transport and parcel agencies according to the volume of the purchase and destination. We work with the best companies in the sector.

WHAT ARE THE DELIVERY ZONES OF INUK HOME?

Inuk Home ships mainly to Spain, Andorra, Corsica, Monaco and Europe. We can also ship to the rest of the world. To know the conditions, terms and shipping costs in a certain country, you can contact our Customer Service.

HOW MUCH ARE THE SHIPPING COSTS?

The shipping costs are calculated automatically depending on the place to which they are sent, the weight and the total volume of the items ordered, so that the price is as fair as possible. For each order, we indicate the exact amount of expenses that you must pay once you have indicated the delivery address and the mode of transport selected, always before you validate your order.

HOW TO MAKE THE FOLLOW UP OF MY ORDER?

In your account, in the "My Orders" section, you can follow the status of your order at all times, from its preparation in our warehouses to its delivery at the address you have communicated to us.

WHAT ARE THE TURNAROUND TIMES?

  • For a shipment to Europe, the products available in stock are sent within a period of between 1 and 5 business days.

  • For a shipment to another country in the world, please contact our Customer Service.

  • For items not immediately available, the period of availability of the product is indicated in the product file. At that time, we must add the shipping period of the carrier.

WHAT HAPPENS IF I AM NOT AT HOME AT THE TIME OF DELIVERY?

The carrier will contact you to arrange a new delivery up to two more times.

MY ORDER IS DAMAGED OR INCOMPLETE, WHAT SHOULD I DO?

In case of problem at the time of delivery, please contact our after-sales service as soon as possible, to report any anomaly, to customerservice@inukhome.com indicating the order reference, date of delivery and images of the defect.

WHAT DO I DO IF MY ORDER PRESENTS EXTERNAL DAMAGES WHEN I AM BEING DELIVERED?

If the package shows visible damage to the exterior or the objects sound broken, please do not collect and write down the delivery note that is broken or defective.

WHAT HAPPENS ONCE I HAVE RETURNED MY ITEMS?

As soon as we receive your return and it has been validated in our warehouse, you will receive a confirmation of the return by email. Then, Inukn Home has a period of 7 days to make the refund effective.

HOW CAN I RETURN AN ITEM?

You have a legal term of 14 days from the receipt of the goods to indicate your intention to return the product as well as the reason for the return. You can make the return request by sending an email to customerservice@inukhome.com and we will indicate the steps to follow. The return costs are free only in Spain.

WHAT ITEMS CAN BE RETURNED?

All products purchased in Inuk Home can be returned, except those that indicate otherwise. The returned products must be intact, in perfect state of resale, in their original packaging. They must not have been used, nor have they suffered any deterioration, however minimal, and they must be in a perfect state of cleanliness. Any product damaged, incomplete, or whose packaging is damaged, will not be subject to return or refund.

HOW TO CREATE A LIST OF GIFTS?

The first thing you must do is identify yourself with your email and your password in the "My Account" section, or create an account if you are not already registered. In "My Account", click on the link "My list of gifts." Indicate a name for your list and it will be created automatically You can now add to your list the articles that you like.

HOW TO MAKE MY KNOWLEDGE KNOW MY LIST OF GIFTS?

Once you have created your list of gifts, in "My Account" click on the link "My list of gifts" after the name you have given to your list. In this way you will discover all the articles you have selected. Then click on "Send this list" and indicate the email addresses of the friends or family to whom you want to send the gift list, then click on "Send".

CAN I CREATE SEVERAL LISTS OF GIFTS?

You can create as many gift lists as you want. Special occasions, birth, birthday or party ...

SHOULD I PAY TO CREATE A LIST OF GIFTS?

No, the gift list creation service is a totally free service.

HOW CAN I GET MY SUGGESTIONS OR OBSERVATIONS?

You can send us your suggestions and comments by contacting us through our customer service address: customerservice@inukhome.com