You can place an order online 24 hours a day, every day of the week, or by phone by calling our Customer Service at + 34 854 804 071, Monday through Friday, except holidays, from 09.00 to 17.00 h. Once you have selected the products in the cart you must:

• Clearly identify the selected products with the options of color, size ... indicated on our website
• indicate the desired quantity;
• Identify yourself through the Client number and the password that are strictly personal or making the purchase as a guest.
• to indicate in a precise way the necessary data for the delivery, in particular the exact address as well as restrictions of accessibility of the place of delivery (block, floor, access code, etc.);
• indicate the delivery mode;
• read and accept the general conditions of sale; and finally indicate the chosen mode of payment
• Once you have chosen a payment method, you can start the online payment of the order in the encrypted interface, which will formalize the sale contract firmly and definitively.
• To add the items to the cart, click on the items you like, and the descriptive sheet of the article automatically appears, in which you must select among the different options of size, color and quantity desired. Then click on "Add to cart" and the article will appear directly on it. At all times, you can access your cart at the top of the home page.

The products are available as long as they are in the stock of Inuk Home or our suppliers have them available. The availability of a product appears on the product page or at the time of the recapitulative cart: for example "48 h", "5 to 10 days", "2 to 3 weeks" ... However, availability may vary in the same day depending on the level of sales If Inuk Home can not obtain the product you have ordered from its suppliers, we promise to inform you as soon as possible.

In principle, orders shipped before 11am are managed the same day. However, the time of management and preparation of an order may be longer, depending on the articles it may take between 1 and 2 working days. As soon as your order is ready to be sent, we will send you a confirmation email; From that moment you must take into account the deadlines of the carriers.

• For a shipment to Europe, the products available in stock are sent within a period of between 1 and 5 business days.

• For a shipment to another country in the world, please contact our Customer Service.

• For items not immediately available, the period of availability of the product is indicated in the product file. At that time, we must add the shipping period of the carrier.

You have a legal term of 14 days from the receipt of the goods to indicate your intention to return the product as well as the reason for the return. You can make the return request by sending an email to customerservice@inukhome.com and we will indicate the steps to follow. The return costs are free only in Spain.

All products purchased in Inuk Home can be returned, except those that indicate otherwise. The returned products must be intact, in perfect state of resale, in their original packaging. They must not have been used, nor have they suffered any deterioration, however minimal, and they must be in a perfect state of cleanliness. Any product damaged, incomplete, or whose packaging is damaged, will not be subject to return or refund.