These general contracting conditions apply to all commercial transactions carried out in our ONLINE store, www.inukhome.com, a domain operated by INUK HOME INTERIORS SL, a company incorporated in Spain (CIF: B90301524), with registered office in C / de la Libertad 13 cp. 41950 (SEVILLA) The realization of any purchase through www.inukhome.com necessarily implies the acceptance of the general terms and conditions of access and use to the website (legal notice), as well as of these particular terms and conditions, without Objection or reservation of any kind.
In Inuk Home we are dedicated to the sale of furniture and decoration, as well as to Interiorismo and Homestaging projects through our web www.inukhome.com.
Our office hours are from 09:00 to 17:00, from Monday to Friday. Outside our hours you can write us a message or email to email@example.com and we will reply you as soon as possible.
INFORMATION AND CONTENT
Www.inukhome.com reserves the right to modify the commercial offer presented in the online store at any time.
At www.inukhome.com we strive to ensure that the information provided is truthful and free of typographical errors. In the event that at any moment an error of this type occurred, at any time outside our will, it would proceed immediately to its correction. If there is a typographical error in any of the prices shown and some customer would have made a purchase decision based on said error, www.inukhome.com we will notify the customer of such error and the customer will have the right to cancel their purchase at no cost on their part .
PROCEDURE OF PURCHASE
To make a purchase, the user must include the desired product in the "shopping cart" of the menu on the website www.inukhome.com, prior registration as a user of the Web.
The prices of the products displayed on the website www.kenayhome.com, include the Value Added Tax (VAT) which, if applicable, is applicable.
When ordering, you can freely choose to pay the purchases made by credit or debit card, bank transfer, Paypal or financing up to 12 months. Www.inukhome.com confirms your order at the moment you make the payment. All payment solutions are fully secured and guaranteed by banks and financial institutions. The buyer's bank details will never be retained under any circumstances. The buyer's personal data is always secure.
An order will not be made until there is validation of payment, therefore in cases of financing, will not be issued until the date of final approval of the operation by the financial institution, and in cases of transfer, Until the effective payment into account.
Bank card: The bank cards accepted by INUKHOME are: Visa, Visa Electron, MasterCard, analog cards, and through the Paypal system.
Bank transfer: an email will be sent with the data necessary to make the transfer. Once received, we will send an order confirmation email.
Paypal: the system will direct directly to this secure platform, where the bank details have to be entered.
Finish your purchase instantly with Aplázame. Buy now and pay later.
At INUK HOME we want to help you with what makes you be and be better. You can now finance your purchases in our store with Aplázame.
It is fast, simple and safe. Choose your product. Select Apply me as payment method. Choose the number of installments and the day of month in which you want to pay and Aplázame will grant you the credit instantly. Only with your email, your mobile and your ID number, so paperwork and no small print.
Conditions of financing.
- The granting of a loan requires that there is an initial payment that is typically equal to the amount of the fee.
- This payment is additional to the number of installments. For example, a 6 month financing will involve 7 payments, one at the time of payment, and 6 payments in each of the 6 months following the purchase.
- Payments are made with the card provided by the client to Aplázame.
- The SMS sent by Aplázame does not have any cost for you.
- The granting of the financing is subject to the fulfillment of a series of requirements marked by Aplázame.
- The maximum amount to be deferred is € 1000 within a period of 12 months.
- This option will appear whenever your purchase is over 50 €
ORDER AND DELIVERY
INUKHOME will ship exclusively to the Iberian Peninsula, Balearic Islands and European Union (in this case, except certain bulky articles). Items purchased through this website will be sent to the delivery address that the user indicates.
The delivery times of each product are always approximate, as we depend on the availability of suppliers and manufacturers.
In the event that the manufacturer discontinues a product without prior notice and we do not have it in stock, the item will be removed from our online store and all pending orders to receive such item, may either change product by someone else who is Available, or cancel the order without cost.
If for any reason it is not possible to supply any of the products included in an order, we will contact the user as soon as possible to inform you of this circumstance and proceed to the refund of the amount paid by the same.
The cost of the shipments is not included in the price of the products. The user will be informed of the shipping costs in the purchase process, indicating a delivery address in the basket of products. The delivery service of INUKHOME is carried out in collaboration with different logistics operators of recognized prestige. Orders will not be served in PO Boxes or in hotels or other non-permanent addresses.
Orders will be delivered to the address you indicate at the time of request, therefore, www.inukhome.com assumes no responsibility when the delivery can not be made as a result of which the information provided is not correct, inaccurate or incomplete.
If there is an absence in the delivery address of the recipient, www.inukhome.com reserves the right to make a second delivery. In case the goods can not be delivered for any reason, INUKHOME will coordinate the communication between the carrier and the customer, both agreeing the date of delivery.
If the lift platform service is necessary to access from the front to the interior of the house to deliver the furniture, these expenses will be borne by the customer and must have indicated previously. In the event of not being available the good or service object of the order, we will inform you of this lack of availability and commit ourselves to solve the problem as soon as possible.
Expenses are calculated per shipment and not per order.
The same order can contain several items with different delivery dates, allowing you to choose whether you want to receive the entire order in a single shipment, or in several.
We offer parcel service shipments with decorative items and small furniture that do not need virtually assembly.
For the shipping of furniture, we use logistic operators with furniture assembly or without assembly. The assembly service will be borne by the customer and must be indicated at the time of purchase.
When the order exceeds 1000 €, shipping costs will be free, provided there is no special promotion.
Under current legislation, in the event of non-execution of the contract by us, as the product or service is not available, the consumer must and will be informed of this lack of availability. We commit ourselves to solve the problem as soon as possible.
Any incident, complaint or claim related to a purchase made at INUKHOME, will have to be communicated to the email address: firstname.lastname@example.org
Www.inukhome.com we respond to the guarantees legally required by current regulations.
All furniture and decoration items have a 24-month warranty against manufacturing defects. This Guarantee includes the freight and the material, but according to the law of guarantee of goods of its coverage, the products of consumption, are excluded own characteristics of the product, own of its nature, as well as the damages produced by a misuse of the same
This warranty does not include defects caused by negligence, tampering, improper use or manipulation, improper installation not carried out by the authorized installer where appropriate, or materials subject to wear and tear due to normal use.
The warranty will lose its value if any of the data of the purchase documents are modified, altered or replaced.
To make use of the guarantee, it is essential to present the proof of purchase.
In case of breakage, you must write us to email@example.com and attach the purchase invoice. Send us images of the damaged product in the same mail. We will send all information to the manufacturer, and it is this one who will study if the incident comes within the guarantee.
RIGHT OF WITHDRAWAL
The user has the possibility to exercise his right of withdrawal on the purchase of products made in INUKHOME within 14 calendar days, from the receipt of the order at the chosen delivery address.
The products must be in perfect condition, they must not have been used beyond the mere verification of the product and must keep their original labels, as well as their packaging and, if necessary, original documentation and accessories, also in perfect condition. If the return of the product takes place without the original packaging, INUKHOME reserves the right not to refund the full amount paid if it is considered that the product has suffered a depreciation. We will not accept returns of customized products according to customer's specifications or manufactured, adapted or made from specifications of the same.
INUKHOME reserves the right to refuse the right to return products in cases of violation of what is established in these particular conditions.
In order to make returns of product, you must - within the fourteen calendar days following receipt of the order - send an email to the address: firstname.lastname@example.org indicating the order number affected as well as the product or Products to be returned. You can also manage through the corresponding option from My Account / Order History, accessing the corresponding order.
The shipping costs associated with the return will be of exclusive account of the buyer. INUKHOME will refuse the receipt of any refunds made to postage due. Once the request for the exercise of their right of withdrawal by the buyer has been received and once possession of the returned merchandise has taken place, INUKHOME will proceed to the examination of the products received and then the return will be made. The refund of the amount paid for the purchase of returned product will be carried out within 14 days after receipt of the merchandise and, always subject to what is established in these terms and particular conditions.
FACTORY DEFECTS AND / OR DAMAGE TRANSPORTATION
It is very important that you check your order as soon as you receive it. We only have 24 hours to give notice after confirmation that the package has been delivered. In case of an incident, you must take photos of the outer packaging, inside and shipping label, as well as the damaged product, send an email to email@example.com with the pictures and the order number. Remember that it is not possible to spend 24 hours since you received the order to notify us, otherwise, INUKHOME reserves the right not to change the product.
When you receive the order, note on the delivery note: Pending revision.
Keep the original packaging until you are sure that the product is in perfect condition.
If you see any small hits in the box, the incidence is slight, accept the delivery, note on the 'pending revision' note and check the status of the products. If you notice any damage tell us as soon as possible.
If the incidence is serious, you notice knocks on the box or it sounds in the package that the product is broken, do not accept delivery, note on the note "Box hit, broken product" and let us know as soon as possible of what happened.
WAY OF RETURNS
In case of erroneous shipments, www.inukhome.com will proceed to resend the order, taking care of the shipping costs.
In case of defective products, www.inukhome.com will replace the defective product, taking care of the shipping costs, provided that:
In case of arriving merchandise damaged by defects in transport, with obvious and visible blows or breaks, the customer must send an email to firstname.lastname@example.org indicating the order number and attaching the photos in which the defect is displayed in Within 24 hours of receipt. If these deadlines are not met, www.inukhome.com reserves the right not to change the product.
Products that have been made or manufactured expressly and custom-made will have no possibility of return. In addition to the products we have purchased by catalog and that are outside our references of the online store.
In order to return products with a factory defect, a statement must be sent by e-mail to email@example.com indicating the order number affected as well as the product or products to be returned and a Detailed list of defects found therein. No returns will be made after 14 days from receipt of the merchandise.
If the return is made for other reasons not attributable to Inuk Home, (failure to choose the color, measures, change of opinion ..) will be the customer who assumes the shipping costs and will be responsible for delivering the product in the same way as was delivered. We will indicate our address so that you could send the articles and once we have it, we will verify that the product is in perfect condition, with all its components, original packaging ... And we will proceed to refund the amount paid, excluding delivery costs, using The same means of payment used for the initial transaction. Returns will not be accepted if the product is not in perfect condition. If you send the product to us by your account, make sure that you travel insured since in case of breakage we will not be able to make refund of the amount. In case of wanting to make a product change, the customer must assume the delivery costs of the new product and collection if the order has already been sent.
There is no refund of products made to order or custom, unless the product is defective, which must have been communicated within a maximum of 24 hours from the receipt of the goods.
The collection of the products to be refunded will then be arranged. Exception made of the defect or tara appreciated, each product to be returned must be unused and with all its labels, packaging and, if necessary, original documentation and accessories that come with it.
If the return of the product takes place without the original packaging, INUKHOME reserves the right not to refund the full amount paid if it is considered that the product has suffered a depreciation. Once in possession of the merchandise object of return, INUKHOME will proceed to the examination of the products received. Once the factory defect has been verified, and provided that the above conditions are met, INUKHOME will proceed to replace it with another of the same characteristics.
Any change in your order or in your data, must be notified in writing. Either by sending mail or by the contact chat on the web. Telephone communications can be misinterpreted or cause errors.
If it is not possible to replace it, INUKHOME will inform the user of this circumstance and proceed to pay the user the amount corresponding to the purchase of the product. In that case, the refund of amounts paid for the purchase of returned product will be carried out as soon as possible and, always subject to what is established in these terms and particular conditions.
In case of receipt of products in poor condition attributable to the transport of the same, and whenever it is not possible to replace them, INUKHOME will proceed to pay the user the corresponding amount as soon as possible.
OBLIGATIONS OF THE BUYER
The customer of www.inukhome.com undertakes at all times to provide truthful information on the data requested in the forms of registration of user or order fulfillment, and to keep them updated at all times.
The client agrees to accept all the provisions and conditions contained in these General Conditions of Contract understanding that they collect the best possible service will be for the type of activity that develops www.inukhome.com.
The customer agrees to enable the delivery of the requested order by providing a delivery address in which the requested order can be delivered within the usual delivery time. In case of breach by the customer of this obligation, www.inukhome.com shall have no responsibility for the delay or impossibility of delivery of the order requested by the customer.
SECURITY AND CONFIDENTIALITY
Www.inukhome.com guarantees security and confidentiality in all your communications with your customers. All online payment transactions are performed through a secure server, based on the SSL standard that protects the data against third-party tampering attempts. The purchase process data is stored in a database designed for this purpose.
Www.inukhome.com guarantees the protection and confidentiality of personal, home, payment and other data provided by our clients in accordance with the provisions of Organic Law 15/1999, of December 13, on Data Protection Of Personal Character.
All data provided by our customers to www.inukhome.com or to its employees, will be included in an automated file of personal data created and maintained under the responsibility of www.inukhome.com. In compliance with the provisions of Organic Law 15/1999 of December 13, customers of www.inukhome.com may, at any time, exercise their rights of access, rectification, cancellation and opposition on their personal data by communicating in writing to INUK HOME INTERIORS SL, C / de la Libertad 13, 41950 (SEVILLA). In the event that the information supplied is associated with a purchase, Spanish legislation obliges us to keep them for at least five years, so that they can not be deleted or rectified even if the customer so requests.