The Provider pays great attention to the information related to the characteristics of the products through technical descriptions coming from its collaborating companies and manufacturers, and from

photographs that illustrate the products. All this is done within the limits of the technique and respecting market standards.

The prices indicated for each product include the Value Added Tax (VAT) and in any case they will be expressed in the Euro currency (€). Said prices, unless expressly indicated otherwise, do not include shipping costs or any other additional services and attachments to the product purchased.

The contracting procedure and pre-contractual information is in Spanish, English, French, German, Italian and Portuguese and these languages ​​will be used to carry out the contracting.

14º.1.- Registration

To start the process of contracting products in www.inukhome.com you must enter the web as a guest or registering as a user, by clicking on the button that appears on the main page of the web called "Register" and filling in the required data they are requested in the page that will appear next. After registration, the assignment of the user name and the access code occurs automatically, according to those previously chosen by the interested party.

The registration system is not provided with a user verification system in the registration process. So before the activation of the user in the system, a welcome message is sent to the email. Once registered correctly, the user can enter with his user and password to the control panel of his profile to be able to manage all those functions that the provider of the page has put at his disposal, such as the section of data of the account, my orders and the possibility of exercising ARCO rights

Once the registration is made, you can proceed with the purchase of your product (s).

14º.2.- Purchase process

The purchase process is easy and simple.

• Method of ordering as a guest or under registration
• Billing information
• Shipping Information
• Shipping method
• Payment information
• Review of the order and payment

The purchase of the products is under request, and the stock is updated daily on the web. In case of delay of the shipment it will be notified previously by telephone or through the electronic mail.

The website has a wide diversity of the best brands and at very competitive prices of everything related to furniture, decoration, stationery, cosmetics, fashion and accessories, divided into categories for easy search and with own description.

There is no maximum order.

To extend an order you can always do so as long as you have not finished the purchase, and you can do it by clicking the "Continue shopping" button.

To cancel an order after making a purchase, it may be canceled with the right to full refund provided that the following conditions are met:

• The order has not left our stores or is in transit to the address indicated.

For orders that have already left the premises of INUK HOME INTERIORS S.L, it will be necessary to request the return once it has arrived at the customer's address.

To request cancellation of your order you must send an email to the address postventa@inukhome.com

Shipping costs will be made by the carrier of the provider and will meet the following rates in the following table:

DECORATION ARTICLES

DECORATION ARTICLES

The shipping method is at home, as well as collected in a physical store. The order will be sent to the address you indicated at the time you made your purchase. The provider does not guarantee delivery in the postal boxes.

Between the completion of the order and the date of the first delivery attempt by the transport company at the address indicated in the order, corresponds to the sum of these 2 factors:

• The period of preparation of the shipment (24 to 48 h) = validation and verification of your data and payment + preparation of your order + picked up by the transport company.
• The delivery time and delivery of your order are indicated in business days ranging from 1 to 2 days for destinations in Peninsula. For the rest of the Islands, Ceuta, Melilla or international transports, the transportation term will vary.

In case you did not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate term is fourteen (14) business days). During this period, no return or reimbursement of the order can be made.

We advise you that upon receiving your package verify that everything is in accordance with your order and that the packaging of the package is in perfect condition, then sign with reservations and indicate by hand on the delivery note of the carrier if you found any anomaly upon receipt. When opening your package, if you find that the items delivered are not in accordance with your order or are damaged, please contact our Customer Service, see its section.

The products sent by the suppliers do not facilitate the process of installation and operation of the products.

Where can I check my bill? The invoice can be viewed and downloaded in the user's control panel. For this download, the user must go to "My Account" in "My Invoices"

In turn, the invoice will always be sent by email.

In accordance with current regulations, any purchase made through the website will be subject to Value Added Tax (VAT).

In general, the User may choose the payment method:

A) By credit / debit card, for which it will facilitate, among others:

(i) name and surnames;

(ii) card number;

(iii) CVV / CVC;

(iv) expiration date of the card;

Once you have validated all the information about your purchase (articles, shipping modes, delivery address and billing) you will have an option to choose which payment method you wish to use and enter your data.

In the event that the payment platform informs of the denial of the card, the order will be automatically canceled, informing the client of the cancellation online and at the moment, as we have previously commented.

The data of your card will not be saved in our database, since when they are filled out they will be in the secure web of the chosen bank entity.

The data of your card is protected at all times thanks to the secure servers of the banking entities that use SSL encryption in their communications.

B) REDSYS

C) PAYPAL

D) BANK TRANSFER

You must make the transfer to the account that will be indicated in a timely manner. IMPORTANT: as a concept of the transfer you must indicate only the order number that will be indicated

E) IUPAY

You can pay for your purchase through Iupay. When choosing PayPal as a means of payment, the billing address indicated above will be ignored, and the address registered in your Iupay account will be taken into account for billing issues.

F) FINANCING

The payment order given by the User necessarily implies adherence to these General Conditions as well as the particular conditions of the order.

• For any form of payment chosen by the User, all payments will be subject to the terms and conditions applicable to the User by the financial institutions involved or by payment platforms in a secure manner (eg Visa, Mastercad, Iupay, etc.).
• Once the payment has been made correctly, the User will receive two informative and confirmation emails that certify the essential conditions of the transaction:
  • Services contracted, and description of the provision thereof.
  • Products sent to the address indicated by the User:

The confirmation email will contain the invoice of the product with which the User may, upon receipt of the order, request the guarantee from the corresponding merchant.

In any case, through the website, the User will always have access to the information of their orders and their corresponding invoices for the purchases purchased.

The Provider reserves the right to cancel payments or orders in the case of indications of fraudulent operations, informing the competent authorities of the conducts that are susceptible of investigation for the prevention of fraud.

Once you have received your order, you can desist from your purchase, as long as the product has not been made to measure, has not been used or damaged, has its original packaging and corresponding manuals, as well as all its original accessories or promotional gifts If there were any within 14 calendar days after receipt of your order.

We remind you that by making use of your right of withdrawal, the refund of the money paid for the product (s) purchased will be made / the amount of the purchase will be included and, if they existed, the delivery costs in the least expensive mode of delivery. ordinary delivery. Also, if you opt for the option of collecting the product at your home, the costs of the collection itself will be borne by the customer.

You can not return items, exercising the right of withdrawal, that do not have their original packaging intact and without unsealing as well as any type of customized product for the customer. In this sense, the return of all those products that present some type of manipulation of the protective film of the box or wrapper will not be accepted, otherwise the value of the item will suffer a depreciation of the same.

In the case of products that require its opening and use to know if they work properly, the Provider, will require to accept your return that the product that is returned, is in perfect condition and also, having all its elements, packaging and wrappers.

And you must also make sure that:

a) It has not been used incorrectly or negligently, has not been manipulated in an inappropriate or reckless manner and has not been subjected to abnormal or harmful conditions.

b) Has not been involved in any accident or has been damaged when trying to repair or modify it.

c) It has not been used in a manner contrary to that established by the manufacturer in the instructions of the Product.

d) It has not deteriorated due to natural wear after its reception.

In the event that the product does not meet any of the aforementioned requirements, we can decide, at our discretion, not to repair or replace the product or refund the amount paid and / or we can ask you to reimburse the entire transport and revision costs, arising according to the current standard rates. To carry out this refund, we can charge the mentioned costs in the account of your credit or debit card or use the payment information provided when placing the Order.

In case of defective product, the Provider will proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, procedures that will be free for the consumer and user.

In the event that the product or its packaging have suffered any damage or is not in the original conditions of shipment, the value of the item will suffer a depreciation of it.

This provision does not affect the rights recognized to the consumer by current legislation.

In the cases in which you consider that at the time of delivery the product does not conform to the provisions of the Contract is a damaged product during its delivery, or is incorrect you should contact us immediately through our form of contact, providing the data of the product as well as the damage suffered, or by calling the telephone number 854804071 in our customer service hours outlined in the heading Customer Service.

Once the return request has been examined, and the appropriate verifications have been made, upon confirmation via e-mail, we will proceed to the collection of the product, at the place where it was delivered.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if it is appropriate to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 14 calendar days following the date on which we send you an email confirming that the return or replacement of the non-compliant item proceeds

The amounts paid for those products that are returned because of a proven defect or defect, will be reimbursed in full, including delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.

The rights recognized by current legislation are safe.

The change of an article by another different one will not be admitted, in this case, it will have to proceed to its return and to the realization of a new purchase.

The return of a product purchased on the web, may be done by the following means:

1. By means of a request for collection at your home, which you can make by sending an email requesting the return with your contact information and order number or by contacting our customer service through the information provided in the Chapter 26.

In case you have received an erroneous order, call us Customer Service at Nº 0034 854 804 071 or send us an email to customerservice@inukhome.com. We will be happy to assist you to correct the error.

The right of withdrawal does not apply to the delivery of:

• Products that may be altered in nature or made to measure.

At any time, you can contact our Customer Service to ask for help, put suggestions or complaints by writing to shop@inukhome.com / postventa@inukhome.com, or by calling 854804071 from 9:00 a.m. 5:00 pm from Monday to Friday.

All items offered on our website have the official manufacturer's warranty under the legally established terms, for a period of 2 years from the date of delivery.

This warranty period of 2 years, from the delivery of the product, although it does not include deficiencies caused by negligence, bumping, incorrect use or improper handling, incorrect installations not carried out by authorized Technical Services when appropriate ... etc, nor materials that are worn by use, always keeping to present as proof the invoice of the order.

The provider reserves the right to request an official technical service of the brand, a verification of the origin of the problem. In the event of a defect caused by causes other than its origin, the repair will be billable. In those cases that justify the application of the guarantee, it will be opted for the repair, replacement of the article, rebate or refund, in the legally established terms.

So that you can make the guarantee effective contact with the customer service, by phone or by email postventa@inukhome.com, where they will inform you of the process to follow.

• Preserve, modify or suspend your website without prior notice.
• Modify the price of the offers.
• Reject orders due to lack of stock or customer default.
• Reject access to computer tools to clients in case of non-compliance with these conditions.
• Perceive the amount of the customer's purchases, accepted the transaction.
• Reserve the domain and keep full ownership of the item until the full payment by the customer.
• Not reproduce, sell or dispose of the information published by El Lender in all its contents without express permission of the company itself.
• Proceed to correct or amend human or computer errors.

All the information provided by the User to the Provider and through the corresponding forms must be true. It is the User's responsibility to maintain the data

supplied, to the Provider, duly updated. In any case, the Provider disclaims any responsibility for damages or losses caused as a result of having provided false, insufficient, inaccurate or incorrect information.

Access to the website does not imply any obligation on the part of the Provider to verify the authenticity, suitability, completeness, accuracy, adequacy and updating of the information provided by the User through the corresponding forms.

The Provider will not be responsible in those cases in which it corresponds to the parents, tutors or legal representatives of the Users who are minors or incapacitated, authorize the access, supply of personal information or use of the website or the hiring of any products or services provided through the applications or web platform. It will be the responsibility of the mentioned parents, guardians or legal representatives to supervise the access and use of the minor or incapacitated person to the hiring of the products and services provided through www.inukhome.com

The access of Users to the Contents does not imply any obligation on the part of the Provider to control the absence of viruses or computer elements that may have any harmful effect on the User's computer equipment. In any case, it will be up to the User to have the necessary tools to detect such viruses or computer elements of a harmful nature. Consequently, the provider will not be responsible for any damage caused to the computer equipment of the Users or third parties during access to the Contents.

The Provider will not respond for interruptions that occur in electrical or telecommunications services that prevent users from using the services offered.

These conditions will be governed or interpreted in accordance with Spanish legislation in matters that are not expressly established. The provider and the user, agree to submit any dispute that may arise from the provision of the products or services subject to these

Conditions, to the Courts and Tribunals of the user's address.

In the event that the user has his domicile outside Spain, the provider and the user, expressly waive any other forum, submitting to the Courts and Tribunals of the domicile of THE OWNER OF THE WEB.

The European Commission has launched a platform to help consumers and merchants resolve disputes relating to purchases made on the Internet.

Address to the platform:

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES