To proceed with product returns, within fourteen calendar days following receipt of the order, you must send an email to the address: customerservice@inukhome.com indicating the affected order number as well as the product or products object of return. You can also manage through the corresponding option from My Account / Order History, accessing the corresponding order.

The shipping costs associated with the return will be the exclusive account of the buyer. INUKHOME will reject the receipt of any return made due postage. Once the request for exercise of the right of withdrawal has been received by the buyer and once the merchandise object of the return is in possession, INUKHOME will proceed to the examination of the products received and then the return will be made. The refund of the amount paid for the purchase of returned product will be carried out within 14 days after receipt of the goods and, always subject to the provisions of these terms and conditions.

Except for the defect or tare valued, each product to be returned must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it.

If the return of the product occurs without the original packaging, INUKHOME reserves the right not to return the full amount paid if it is considered that the product has suffered a depreciation. Once in possession of the merchandise object of return, INUKHOME will proceed to the examination of the products received. Checked the existence of a factory defect and provided that the above conditions are met, INUKHOME will proceed to process the replacement thereof with another of identical characteristics.

Any change to your order or your data must be notified in writing. Either by sending mail or by contacting the web. Telephone communications can be misinterpreted or cause errors.

If replacement of the same is not possible, INUKHOME will inform the user of said circumstance and will proceed to pay the user the amount corresponding to the purchase of the product. In this case, the refund of amounts paid for the purchase of returned products will be carried out as soon as possible and always subject to the provisions of these terms and conditions.

In the case of receipt of products in poor condition attributable to the transport of the same, and provided that its replacement is not possible, INUKHOME will proceed to pay the user the corresponding amount as soon as possible.