The user has the possibility to exercise his right of withdrawal on the purchase of products made at INUKHOME within 14 calendar days, from the reception of the order at the chosen delivery address.

The products must be in perfect condition, must not have been used beyond the mere checking of the product and must keep their original labels, as well as their packaging and -in their case- documentation and original accessories, also in perfect condition. If the return of the product occurs without the original packaging, INUKHOME reserves the right not to return the full amount paid if it is considered that the product has suffered a depreciation. Returns of personalized products will not be accepted according to the customer's instructions or manufactured, adapted or made from specifications.

INUKHOME reserves the right to refuse the right to return products in cases of violation of the provisions of these particular conditions.

To proceed with product returns, within fourteen calendar days following receipt of the order, you must send an email to the address: customerservice@inukhome.com indicating the affected order number as well as the product or products object of return. You can also manage through the corresponding option from My Account / Order History, accessing the corresponding order.

The shipping costs associated with the return will be the exclusive account of the buyer. INUKHOME will reject the receipt of any return made due postage. Once the request for exercise of the right of withdrawal has been received by the buyer and once the merchandise object of the return is in possession, INUKHOME will proceed to the examination of the products received and then the return will be made. The refund of the amount paid for the purchase of returned product will be carried out within 14 days after receipt of the goods and, always subject to the provisions of these terms and conditions.

DEFECTS OF FACTORY AND / OR TRANSPORTATION DAMAGE

It is very important that you review your order as soon as you receive it. We have only 24 hours to give notice after confirmation that the package has been delivered. In case of incident, you should take pictures of the outer packaging, interior and shipping label, as well as the damaged product, send an email to customerservice@inukhome.com with the photos and the order number. Remember that you can not spend 24 hours since you have received the order to notify us, otherwise, INUKHOME reserves the right not to change the product.

When you receive the order, write down on the delivery note: Pending review. Keep the original packaging until you are sure that the product is in perfect condition. If you see any small hit in the box, the incidence is slight, accept delivery, write down the 'pending review' and review the status of the products. If you notice any damage, let us know as soon as possible. If the incident is serious, you see knocks on the box or sound in the package that the product is broken, do not accept the delivery, write down on the delivery note "Box hit, broken product" and tell us as soon as possible.

FORM OF CARRYING OUT RETURNS

In case of erroneous shipments, www.inukhome.com will proceed to resend the order again, taking charge of the shipping costs.

In case of defective products, www.inukhome.com will proceed to the change of the defective product, taking charge of the shipping costs, provided that:

If damaged goods arrive due to transportation faults, with visible and visible blows or breakages, the customer must send an email to customerservice@inukhome.com indicating the order number and attaching the photos in which the defect is displayed. Within 24 hours from receipt. If these deadlines are not met, www.inukhome.com reserves the right not to change the product.

The products that have been made or manufactured expressly and made to measure will not have possibility of return. In addition to the products that we have bought by catalog and that are outside our references of the online store.

In order to proceed with product returns with a factory defect, an e-mail must be sent to the address: customerservice@inukhome.com indicating the affected order number as well as the product or products to be returned and a detailed relationship of the defects appreciated in them. No refunds will be made after 14 days from the receipt of the goods.

Products made on request or made to measure are exempt from return.

Except for the defect or tare valued, each product to be returned must be unused and with all its labels, packaging and, if applicable, documentation and original accessories that came with it.

If the return of the product occurs without the original packaging, INUKHOME reserves the right not to return the full amount paid if it is considered that the product has suffered a depreciation. Once in possession of the merchandise object of return, INUKHOME will proceed to the examination of the products received. Checked the existence of a factory defect and provided that the above conditions are met, INUKHOME will proceed to process the replacement thereof with another of identical characteristics.

Any change to your order or your data must be notified in writing. Either by sending mail or by contacting the web. Telephone communications can be misinterpreted or cause errors.

If replacement of the same is not possible, INUKHOME will inform the user of said circumstance and will proceed to pay the user the amount corresponding to the purchase of the product. In this case, the refund of amounts paid for the purchase of returned products will be carried out as soon as possible and always subject to the provisions of these terms and conditions.

In the case of receipt of products in poor condition attributable to the transport of the same, and provided that its replacement is not possible, INUKHOME will proceed to pay the user the corresponding amount as soon as possible.